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San Francisco · Apr 2021 – Sekarang

• Built order-status services used by sales and support without adding extra tools.
• Shortened release reviews by documenting the path from pull request to production.

Oakland · Jul 2018 – Mar 2021

• Stabilized weekly reporting so operations could plan from one shared list.

Jan 2014 – Jan 2018

New York · Feb 2020 – Sekarang

• Rebuilt the launch checklist so product, design, and sales shared one calendar.
• Replaced vanity dashboards with a weekly note that named what actually moved.

New York · Mei 2017 – Jan 2020

• Wrote campaign pages that sales could reuse instead of rewriting each time.

Jan 2013 – Jan 2017

Seattle · Mar 2019 – Sekarang

• Reduced weekly status to one page so leads could act without a meeting.
• Mapped handoffs so support and finance used the same source of truth.

Jan 2011 – Jan 2015

Chicago · Agu 2018 – Sekarang

• Prepared monthly close notes that partners could read without a walkthrough.
• Standardized vendor files so audit requests were answered from one folder.

Jan 2010 – Jan 2014

Seattle · Agu 2019 – Sekarang

• Redesigned onboarding so new teams could finish setup without a call.
• Created a shared component note that kept design and engineering aligned.

Jan 2014 – Jan 2018

Boston · Jan 2018 – Sekarang

• Facilitated operating reviews that replaced slide decks with a one-page decision log.
• Mapped ownership so two teams stopped doing the same work twice.

Jan 2016 – Jan 2018

Chicago · Mar 2019 – Sekarang

• Reorganized fulfillment leadership so each region owned one complete path to the customer.
• Cut recurring status meetings by publishing a shared weekly operating note.

Chicago · Jan 2014 – Feb 2019

• Grew a regional team while keeping the same Friday review format.

Jan 2008 – Jan 2012

Los Angeles · Jan 2020 – Sekarang

• Directed the visual system for a consumer app used across three markets.
• Mentored two designers while keeping critique focused on the user’s next action.

Jan 2012 – Jan 2016

Washington, DC · Feb 2016 – Sekarang

• Edited partner letters so clients received one clear recommendation, not three.
• Built a house style that consulting teams could apply without a rewrite.

Jan 2008 – Jan 2012