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San Francisco · 2021-04 – Present

• Built order-status services used by sales and support without adding extra tools.
• Shortened release reviews by documenting the path from pull request to production.

Oakland · 2018-07 – 2021-03

• Stabilized weekly reporting so operations could plan from one shared list.

2014 – 2018

New York · 2020-02 – Present

• Rebuilt the launch checklist so product, design, and sales shared one calendar.
• Replaced vanity dashboards with a weekly note that named what actually moved.

New York · 2017-05 – 2020-01

• Wrote campaign pages that sales could reuse instead of rewriting each time.

2013 – 2017

Seattle · 2019-03 – Present

• Reduced weekly status to one page so leads could act without a meeting.
• Mapped handoffs so support and finance used the same source of truth.

2011 – 2015

Chicago · 2018-08 – Present

• Prepared monthly close notes that partners could read without a walkthrough.
• Standardized vendor files so audit requests were answered from one folder.

2010 – 2014

Seattle · 2019-08 – Present

• Redesigned onboarding so new teams could finish setup without a call.
• Created a shared component note that kept design and engineering aligned.

2014 – 2018

Boston · 2018-01 – Present

• Facilitated operating reviews that replaced slide decks with a one-page decision log.
• Mapped ownership so two teams stopped doing the same work twice.

2016 – 2018

Chicago · 2019-03 – Present

• Reorganized fulfillment leadership so each region owned one complete path to the customer.
• Cut recurring status meetings by publishing a shared weekly operating note.

Chicago · 2014-01 – 2019-02

• Grew a regional team while keeping the same Friday review format.

2008 – 2012

Los Angeles · 2020-01 – Present

• Directed the visual system for a consumer app used across three markets.
• Mentored two designers while keeping critique focused on the user’s next action.

2012 – 2016

Washington, DC · 2016-02 – Present

• Edited partner letters so clients received one clear recommendation, not three.
• Built a house style that consulting teams could apply without a rewrite.

2008 – 2012